Upgrades and downgrades
How tier changes work, what happens when you hit a limit, and what survives a downgrade.
Hitting a limit
When you try to do something that exceeds your tier's limit (e.g.
inviting a second team member on Starter), Quackback returns a clear
error message with the limit, your current usage, and a CTA to upgrade.
Existing data is unaffected — you can keep editing, voting on, and
commenting on what you have.
Upgrading
Upgrades take effect immediately. New limits are pushed to your
workspace within a few seconds. We prorate the upgrade against your
current billing cycle.
Downgrading
When you downgrade (e.g. Pro → Starter), existing data stays
accessible. Boards, posts, seats, integrations all keep working. You
just won't be able to create new ones above the new tier's limits until
you upgrade again.
We never delete your data on downgrade. The over-limit state itself
is the upgrade pressure if your team wants to add more.
Examples
- You have 8 boards on Pro and downgrade to Starter (3-board limit).
All 8 boards stay live. You can edit and use them. You cannot create
new boards until you upgrade or delete enough boards to be under the
cap. - You have 200 posts on Pro and downgrade to Starter (50-post limit).
Every post stays live and your customers keep voting and commenting.
You (and your customers) cannot create new posts until you upgrade or
archive enough to drop under the cap. - You have 6 team seats on Pro and downgrade to Starter (1-seat limit).
All 6 admins/members keep access. You cannot invite new admins/members
until you free up seats. - You're using auto-capture on Scale and downgrade to Pro. Quackback
stops pulling feedback out of your connected tools (Slack, Intercom,
Zendesk, and the rest) into structured posts. Everything already
captured stays. Every other AI feature — semantic search, duplicate
suggestions, summaries, and sentiment — keeps running on every plan,
including Starter.
Trials
Pro and Scale both include a 14-day free trial. No credit card required
to start. At the end of the trial, your workspace downgrades to Starter
unless you've added a payment method.
Was this helpful?
Your feedback shapes what we write next.