Admin
Configure and manage your workspace: boards, roadmap, team, security, and more.
DU
Branding and portalCustomize your portal's identity, theme, welcome card, and navigation, with a live preview.
6 min readBuild a public roadmapShow users what's planned, in progress, and complete, updated automatically as post statuses change.
5 min readCategorize posts with tagsLabel posts across boards for filtering and organization.
3 min readConfigure admin notificationsControl which feedback events trigger alerts for your team.
3 min readConfigure team securitySet team sign-in methods, require 2FA, and review the audit log.
5 min readControl portal access and sign-inChoose who can view your portal and how they sign in.
10 min readCustomize your portalPortal settings moved into Branding: identity, theme, welcome card, and navigation in one place.
1 min readFinish setup with the launch checklistWork through a checklist tailored to your goal, right from the admin dashboard.
3 min readGroup users with segmentsCreate user segments to filter feedback, scope boards, and gate portal access.
7 min readImport and export dataBring existing feedback from other tools or export for backups.
6 min readImport from other toolsMove your feedback from UserVoice or Canny into Quackback with a guided wizard.
2 min readManage companiesGroup your users by the customer account they belong to and track company-level attributes.
2 min readManage portal usersSee who's giving feedback and spot your most engaged users.
6 min readManage privacy and data handlingControl how Quackback stores, encrypts, and processes user data.
6 min readManage your teamInvite teammates and assign roles to manage feedback together.
3 min readMeasure feedback with analyticsTrack feedback volume, engagement, and response times to make data-driven product decisions.
4 min readModerationHold incoming posts and comments for review, and control who can interact anonymously.
4 min readOrganize feedback with boardsOrganize feedback into categories so users know where to post.
8 min readSearch across feedbackFind posts quickly using full-text search and filters.
3 min readShare updates with changelogAnnounce shipped features and link them back to the feedback that inspired them.
3 min readTrack progress with statusesDefine workflow stages so users can track their feedback.
4 min readTrack visitor analyticsSee pageviews and visitor trends without cookies, third-party trackers, or stored PII.
2 min readTriage AI suggestionsReview duplicate detection, vote suggestions, and AI-generated posts.
6 min readTriage feedbackFilter, triage, and respond to feedback from the Feedback area.
11 min readUnderstand roles and permissionsControl who can do what with role presets for your team and a separate portal-only role for customers.
6 min readUse AI-powered featuresConfigure and use AI summaries, duplicate detection, and suggestions.
7 min read